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WorldLine Training

WorldLine Training

Haven't Got Time? That'll be £830,000. Cash or Card?

Updated: May 22

Busy engineers get stressed. Manufacturing facilities work to tight deadlines with a lot of people involved in meeting them. Managers fire-fight their way out of recurring problems, the root cause of which eludes them. Suspicions arise as to what's going wrong; people get blamed. Tension mounts. Scuttlebutt goes against the management, and before you know it the workplace is riddled with an atmosphere you don't want.

Nevertheless, "I haven't got time," is the No.1 reason why people rebuke the conversation it would take to set things straight. The longer a company's pedigree, the more likely you are to hear that "nothing's going to change around here."

"It’s not surprising that this results-focused industry isn’t alone in feeling the external pressures affecting their workforce, and the importance of understanding, supporting and prioritising employees’ mental wellbeing. The need, in a post-pandemic world, to support employees with their mental health has never been stronger. Greater wellbeing means a happier, healthier and more productive workforce. The engineering industry at large has taken progressive steps towards talking more openly and making positive changes to the way mental health is approached - but there’s always more that can be done."

So says the article linked here, indicating that while decision makers are coming alive to the fact that personnel welfare is a profit-related issue, well-proportioned action is a giant step, largely yet to be taken.

Staff put on a brave face to get the job done and get paid, but the thoughts they harbour have more of an impact on the bottom line than the mechanised process. Operations rely wholly upon the people there to perform well - the heart of that fire you find yourself fighting fuels attitudinal dysfunction. Once that's out in the open, honesty brings clarity and the mission can take up a more closely-aligned trajectory.

But first you have to reach the point of demonstrable inclusion. On working with WorldLine, Phil Cross of UE Group said, "The engagement and understanding of our business goals has increased immeasurably due in no small part to the wider team appreciating the opportunity to participate in our vision for the future."

So -- just how much is lost by harbouring negativity? Can we put a figure on that?

Based on findings from our own Assessment surveys, 4 key problems are most commonly identified; here's a ballpark estimate of costs from each of them (drawn from internet data non-specific to industry, working on estimated £5-8m turnover & a headcount of 50 people):

Silo mentality (“that’s not my job” and role-prejudiced decision-making) typically loses 30% of annual revenue. Areas affected include housekeeping, communication, production flow, quality control, customer relations and employee retention. This article details the many ways in which silo mentality has such an expensive effect ; let's be cautious in estimating a loss of

Staff turnover: loss of 2 staff p.a.; the lowest possible sum seems to be £15,000 per person needing to be replaced based on minimum wage, including procurement, onboarding, training, development and colleague support. Many sources average each person lost at

Low morale is estimated to cost £1m per year for a company employing 200 people. Again, the means by which this happens are varied, so keeping track of it is nigh on impossible. But some organisations have taken a punt to come up with a round Million in telling the story of larger enterprises - two examples are linked below. One quarter of this figure:

(And just to leave even less room for doubt;)

Communication issues; In 2021 the Society of Human Resource Management estimated poor communication systems cost small businesses in the USA an average of $420,000 per year. That translates in British pounds to around:


Total estimated cost on an annual basis;


Let's say your company is much better off than this mean average in cold statistics would suggest, and you're only losing half that amount? That's still £415,000 every year!

People are the lifeblood of every company, of any persuasion, while industry has a long history of draconian attitudes towards the workforce to contend with. In light of these findings, perhaps it would be good to have a conversation, so that you too can convert the high price of negativity into profitable engagement, cost-effectively...

Go to our Page for more articles and useful advisories on LinkedIn to help your journey progress without obstacles.

Seriously - can't be bothered with this guy? That's a heavy price to pay for your company.

#culturalintelligence #negativity #communication #change #costofdisengagement #lowmorale #silomentality #staffturnover #workplaceatmosphere

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