Sceptical production operatives were achieving new pride in each self-imposed challenge successfully met.  Breakdowns and delays came down, quality of product improved, output increased - all against a background of escalating safety performance. The benefits remained real and visible. A low-cost investment brought very substantial economic and human resource returns.

The engagement and understanding of our business goals has increased immeasurably due in no small part to the wider team appreciating the opportunity to participate in our vision for the future. Staff retention and productivity have both increased since we implemented the programme and Kathy's recommendations.

We appreciate your building the foundation for us to work upon and have definitely benefited from your help, giving people the capability to enhance their own environment.

It was a refreshing experience to deal with you as your can-do attitude never faltered. Many thanks for your contribution to an exciting and productive year.